Back On Track Injury Clinic provides gold medal standard sports therapy, physiotherapy and sports massage in Newmarket, Suffolk.
Challenge
When Emily set up Back On Track Sports Injury Clinic back in 2016, she was an expert in her own profession, but setting up and growing a business was completely new to her.
Solution
We worked with her from the beginning to create an impactful brand, grow an audience from scratch, and create a customer journey that kept the appointments full. With a budget friendly Squarespace website, carefully selected booking platform, and SEO & marketing support, Emily can focus on treating patients while we take care of her digital and brand presence.
Services Provided
✓ Tech consultancy - appointment management and finance platforms
✓ Custom Squarespace site
✓ Newsletter and subscriber list building
✓ Content marketing and SEO strategy
✓ Social media strategy
✓ Full service marketing support
Results
✓ Over 95% appointment booking capacity
✓ Excellent customer feedback on booking system
✓ Top SERP rankings
✓ 5* Google and Facebook rating
“My clients are so impressed with my booking system. It makes it so easy for them and me as it integrates with my CRM and payment software. Without Wave, I’m sure I would’ve been wasting a lot of time doing things manually.”
— Emily Borrell, Founder at Back on Track Injury Clinic
